Hoodie Analytics Customer Success Manager

Hoodie Analytics - Chicago or Remote

Are you passionate about customer success and cannabis? If so, come be a member of Hoodie
Customer Success! The Hoodie Customer Success team is made up of dedicated professionals with
a hybrid mix of customer acumen and proven analytical skills.

The Customer Success Manager (CSM) help our customers achieve their objectives by extracting
maximum value from their Hoodie engagement. CSMs are responsible for maintaining and
strengthening relationships with key stakeholders and decision makers in client organizations,
including wholesale, retail, marketing, and corporate teams.

Over the life of the engagement, the CSM works closely with our clients to incorporate Hoodie in
daily use, proactively address roadblocks, and minimize churn. This includes dedicated onboarding
training, working closely with individual clients to ensure adoption, and building/executing the
engagement roadmap with clients to ensure they receive maximum value. CSMs identify new
revenue opportunities and work closely with Account Executives. Internally, the CSM serves as the
liaison between the customer and Hoodie internal teams to inform new and enhanced products.

About the Company

At Hoodie Analytics, data is the core of our business, we are the leader in Cannabis Product Assortment & Pricing Intelligence.

To achieve our goal we are leveraging the latest technologies available to build and deliver the best data available in the industry.  We have already met our goal of having the largest database of cannabis activity, but it must also be the best in terms of quality and freshness.

With Terabytes of data stacked, 30+ employees in the team, and very quick growth, the data is there and we need someone to help us deliver even faster.

Responsibilities

  • Develop overall relationship with assigned clients
  • Build success plans, establishing critical goals with clients so they achieve their objectives
  • Measure and monitor customer’s achievement of critical and key performance indicators,
    reporting both internally and externally to key stakeholders.
  • Establish regular cadence with each assigned client to review status.
  • Work closely with the Account Executives to find opportunities for new usage of Hoodie
    tools and upsell opportunities.
  • Advocate customer needs/issues cross-departmentally and manage customer concerns.
  • Maintain current functional and technical knowledge of the Hoodie platform and future
    products.

Qualifications

  • 3-5 years of customer success or client service experience with direct customer
    engagement experience.
  • History of growing customer satisfaction, adoption, and retention.
  • Prior experience in consumer packaged goods (CPG) analytics is highly desired.
  • Can multi-task and adjust priorities as needed while maintaining analytic quality.
  • Proven technical and problem solving skills coupled with the ability to provide quick
    resolution to problems.
  • Experience building and driving customer engagements with a high level of customer
    satisfaction.
  • Willingness to travel up to 25%. Since travel is based on customer and business need there may be more or less travel depending on location of customers.
  • Exceptional verbal, written, social, presentation, and interpersonal skills.

Nice to haves:

What's In It for You

  • Competitive base salary, healthcare, PTO.
  • Work with other high-caliber talent.
  • Work in a fun, explosive, and world changing industry.
  • Easy-going, infrequent office visits to downtown Chicago (Near the trains!). Otherwise, it’s
    remote.
  • Building the business as a partner, not an employee.

Culture

We start with people who are genuinely nice people to hang out with.  Make sure they are super smart and motivated.  Lastly, we have a no jerk policy…zero tolerance. No one likes working in a company with a difficult co-worker or boss.

When you focus on the right people, suddenly it’s possible to attack that big idea, crush extremely hard problems, and excite your customer base.

Our philosophy, in a nutshell, is “People, Product, Profit”.  Great companies are created in that order.

If you’re interested in working with us please fill out the form on this page.

Apply Now