Are you passionate about customer success and cannabis? If so, come be a member of Hoodie
Customer Success! The Hoodie Customer Success team is made up of dedicated professionals with
a hybrid mix of customer acumen and proven analytical skills.
The Customer Success Manager (CSM) help our customers achieve their objectives by extracting
maximum value from their Hoodie engagement. CSMs are responsible for maintaining and
strengthening relationships with key stakeholders and decision makers in client organizations,
including wholesale, retail, marketing, and corporate teams.
Over the life of the engagement, the CSM works closely with our clients to incorporate Hoodie in
daily use, proactively address roadblocks, and minimize churn. This includes dedicated onboarding
training, working closely with individual clients to ensure adoption, and building/executing the
engagement roadmap with clients to ensure they receive maximum value. CSMs identify new
revenue opportunities and work closely with Account Executives. Internally, the CSM serves as the
liaison between the customer and Hoodie internal teams to inform new and enhanced products.